qqraya is committed to handling your personal data with the highest standards of care, transparency, and security. This Privacy Policy explains exactly what information we collect, why we collect it, how it is stored and protected, and the rights you hold as a Member of our platform.
Last updated: January 2026qqraya ("the Platform", "we", "us", "our") operates as an international online betting and gaming platform serving Members primarily located in Indonesia. We recognize that the privacy and security of your personal information is fundamental to the trust you place in us as your gaming platform of choice.
This Privacy Policy has been drafted to meet internationally recognized data protection standards. It describes in plain, precise terms how qqraya processes personal data in connection with your use of our sportsbook, live casino, slot games, and togel (Indonesia's traditional numbers lottery) products. We encourage all Members — whether based in Jakarta, Surabaya, Bandung, Bali, or elsewhere across Indonesia — to read this document in full before using the platform.
This policy applies to all personal data collected and processed by qqraya in connection with the operation of qqraya.cam, including all associated web pages, mobile-optimized interfaces, and any future product extensions operated under the qqraya brand.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
| Term | Definition |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living natural person, either on its own or in combination with other data. |
| "Processing" | Any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction. |
| "Data Controller" | qqraya, the entity that determines the purposes and means of processing Personal Data collected through the Platform. |
| "Data Processor" | Any third party that processes Personal Data on behalf of qqraya, under qqraya's instructions and subject to binding data processing agreements. |
| "Member" / "User" | Any individual who has registered an account on the Platform and whose account is in good standing. |
| "Cookies" | Small text files placed on a Member's device by the Platform to facilitate session management, preferences storage, and analytics. |
| "KYC" | Know Your Customer — the identity, age, and residency verification process that qqraya is required to conduct before processing withdrawals. |
| "Sensitive Data" | A sub-category of Personal Data requiring enhanced protection, including government-issued identification numbers, biometric data, and financial account details. |
qqraya collects only the Personal Data that is strictly necessary for the purposes described in this policy. The categories of data we collect are as follows:
qqraya collects Personal Data through the following channels:
qqraya processes your Personal Data for the following specific, documented purposes:
| Purpose | Description |
|---|---|
| Account Management | To create, maintain, and administer your Member account, including password resets, security alerts, and account history. |
| Identity Verification | To verify your identity and age (21+) in compliance with KYC requirements before processing withdrawals or granting access to enhanced platform features. |
| Transaction Processing | To process deposits and withdrawals via Indonesian banking channels (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay, ShopeePay). |
| Fraud Prevention | To detect and prevent account fraud, multi-accounting, bonus abuse, money laundering, and other prohibited conduct described in our Terms & Conditions. |
| Regulatory Compliance | To maintain records required by qqraya's international licensing obligations and applicable financial crime prevention frameworks. |
| Platform Improvement | To analyze aggregated usage data for the purpose of improving the Platform's features, performance, and Member experience. |
| Responsible Gaming | To monitor gaming behavior patterns that may indicate problem gambling, apply self-exclusion and deposit limit tools, and fulfill our duty-of-care obligations to Members. |
| Marketing Communications | To send promotional offers, bonus announcements, and platform updates — only to Members who have given explicit opt-in consent. |
| Customer Support | To respond to enquiries, process complaints, and maintain records of communications for quality assurance and dispute resolution purposes. |
qqraya processes your Personal Data on one or more of the following legal grounds:
7.1 General Principle. qqraya does not sell, rent, or trade your Personal Data to any third party for that party's own marketing purposes. Data is shared only as described in this section and only to the minimum extent necessary for ea ch specific purpose.
7.2 Categories of Recipients. qqraya may share your Personal Data with the following categories of third-party recipients:
7.3 No Unauthorized Disclosure. All third-party recipients who process Personal Data on qqraya's behalf are required to enter into binding data processing agreements that prohibit them from using that data for any purpose beyond the specific service they provide to qqraya, and that require them to implement appropriate technical and organizational security measures.
8.1 Cross-Border Processing. As an internationally operating platform, qqraya may transfer your Personal Data to servers and service providers located outside Indonesia. Such transfers are made only where adequate safeguards are in place to protect your data to a standard equivalent to that described in this policy.
8.2 Safeguards. Where Personal Data is transferred internationally, qqraya relies on one or more of the following safeguard mechanisms:
8.3 Member Notification. If you wish to obtain further information about the specific safeguards applied to any international transfer of your Personal Data, please contact our support team at the address listed in Section 15 of this policy.
9.1 Retention Periods. qqraya retains Personal Data for as long as is necessary to fulfill the purposes for which it was collected, subject to any longer retention period required by legal or regulatory obligation. The following indicative retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account registration and identity data | Duration of account + 5 years after account closure |
| KYC verification documents | Duration of account + 5 years after account closure |
| Financial transaction records | Duration of account + 7 years after last transaction |
| Betting and gaming activity records | Duration of account + 3 years after account closure |
| Customer support communications | 3 years from the date of the communication |
| Technical and device logs | 13 months from collection date |
| Marketing consent records | Until consent is withdrawn + 3 years |
9.2 Deletion. Upon expiry of the applicable retention period, qqraya will securely delete or anonymize your Personal Data so that it can no longer be attributed to you as an identifiable individual. Where full deletion is technically impracticable, qqraya will implement additional access controls to prevent further processing of retained data.
10.1 Technical Safeguards. qqraya implements a multi-layered technical security framework to protect your Personal Data against unauthorized access, accidental loss, destruction, or disclosure. Key measures include:
10.2 Organizational Safeguards. Access to Personal Data within qqraya is granted on a strict need-to-know basis. All staff with access to Member data are subject to confidentiality obligations and undergo data protection training. Access privileges are reviewed and updated on a regular cycle.
10.3 Data Breach Response. In the event of a personal data breach that poses a risk to Member rights and freedoms, qqraya will notify affected Members without undue delay and will take all appropriate remediation steps to contain and address the breach.
11.1 What Are Cookies? Cookies are small text files stored on your device when you visit the Platform. They allow the Platform to recognize your device across sessions, remember your preferences, and collect usage data to improve platform performance.
11.2 Types of Cookies Used. qqraya uses the following categories of cookies:
11.3 Cookie Management. You may control non-essential cookies through your browser settings. Disabling analytics or marketing cookies will not impair your ability to use the Platform's core betting and gaming features. Disabling strictly necessary cookies, however, will prevent you from logging in and using the Platform.
11.4 Third-Party Tracking. Some third-party service providers integrated into the Platform, including game content studios and analytics providers, may set their own cookies subject to their own privacy policies. qqraya does not control third-party cookies and recommends reviewing the privacy policies of any third-party service you interact with.
As a Member of qqraya, you hold the following rights in relation to your Personal Data. You may exercise any of these rights by contacting our support team as described in Section 15. qqraya will respond to all valid rights requests within 30 calendar days of receipt.
13.1 Age Restriction. qqraya's platform is strictly intended for adults aged 21 and above. We do not knowingly collect Personal Data from individuals under the age of 21. Age verification is a mandatory step in the KYC process, and accounts found to belong to persons under 21 will be immediately suspended.
13.2 Parental Notification. If you are a parent or guardian and believe that a person under the age of 21 in your care has registered an account on qqraya or provided us with their personal data, please contact our support team immediately at [email protected]. We will promptly investigate and take all necessary steps to delete the data and close the account.
13.3 No Marketing to Minors. qqraya does not direct any marketing communications at individuals who are known or reasonably suspected to be under 21 years of age.
14.1 Right to Amend. qqraya reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. The most current version of this policy is always available at qqraya.cam/privacy-policy, with the effective date displayed in the document header.
14.2 Notification of Material Changes. Where any amendment materially affects how your Personal Data is processed or your rights in relation to it, qqraya will notify you in advance via your registered email address or through a prominent in-platform notification, allowing you a reasonable period to review the changes before they take effect.
14.3 Continued Use. Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any changes, you should cease using the Platform and request account closure before the effective date of the revision.
15.1 Data-Related Enquiries. If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how qqraya processes your Personal Data, please contact our dedicated support team through the following channels:
15.2 Complaint Resolution. qqraya takes all privacy complaints seriously. Upon receipt of a complaint, we will acknowledge it within 5 business days, conduct a thorough internal review, and provide a substantive written response within 30 calendar days. Where a complaint cannot be resolved directly, you may escalate it to the relevant data protection or regulatory authority applicable under qqraya's licensing framework.
15.3 Relationship with Terms & Conditions. This Privacy Policy should be read in conjunction with qqraya's Terms & Conditions, which govern the overall contractual relationship between you and the Platform. In the event of any conflict between the two documents on a data protection matter, this Privacy Policy shall prevail.
Beyond legal compliance, qqraya has built privacy protection into the core of our platform architecture. Here are the six principles that guide how we handle your data every day.
Every byte of data exchanged between your device and qqraya's servers is protected by industry-standard SSL/TLS 256-bit encryption — the same technology used by leading global financial institutions.
Our identity verification process ensures that only the rightful account holder can access funds and make changes to account settings — protecting you from unauthorized withdrawals and account takeovers.
All sensitive data stored on qqraya's servers — including identity documents, financial references, and KYC records — is encrypted at rest using AES-256 encryption with access restricted to authorized personnel only.
qqraya does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data is used exclusively for the purposes described in this Privacy Policy.
You retain the right to access, correct, export, restrict, or delete your personal data at any time. Submit a request through our 24/7 live chat or email support and receive a response within 30 calendar days.
qqraya's data security infrastructure undergoes scheduled penetration testing and vulnerability assessments by independent third-party security specialists to ensure continuous protection against emerging threats.
Our support team is available around the clock to answer any questions about how qqraya handles your personal data. You can also explore our FAQ for quick answers to common Member questions.